Operation and Shopmanagement

This thematic block is being offered for 4 consecutive days.


1st day

Ideal buying process when shopping online and mobile commerce

Essential online shop functionalities (Category Management, Product data management)

Basic master data management

2nd day

Order management optimisation

Payment and Risk Scoring

3rd day

Legal aspects of enterprise resource management

4th day

Analysis and assessment supply chain management

Target Skills


You will gain the following competencies:

Reference architecture of shop systems, especially the processes which occur in the background of an online shop, from receipt of goods and warehousing, order processing, and customer service, though to shipment to the customer.

Category management: Item master data, categorisation and creation of the catalogue structure in an online shop

You will gain an understanding of the problems of legal issues relating to regulatory aspects of shipping trade